November 2011
The Autodistribution Group, the French and European leader in the independent distribution of spare parts for cars and heavy goods vehicles, has launched the Qualicert certification procedure in its AD HGV network. The aim: to offer all its customers a standard service quality in all AD HGV centres and thus to consolidate the network's position as the market leader.
Qualicert: the winning service in the AD HGV centres
Qualicert is a third-party services certification based on a trade referential developed jointly by the AD HGV experts and SGS ICS which is recognised by the profession and the customers alike. Deployed in the 126 AD HGV centres, the certification applies to both business and workshop activities and is reflected in specific commitments which can be measured directly by customers. Through the renown of a recognised label, AD HGV is committed to a relationship of trust with its customers. Furthermore, acknowledged by COFRAC (French Accreditation Committee), it offers legitimacy in relation to the market. Qualicert reflects the desire of the AD HGV network to adopt a service quality approach aimed at improving its performance through the standardisation of the network. At present, almost 50% of the sites are certified. The target is 100% by June 2013.
A federating project
A veritable challenge for the teams, the services certification requires the total involvement of the employees in the AD HGV centres. The aim is to federate the employees around a corporate project which recognises their know-how. In addition to the notoriety of the network, the aim of the certification is to federate the teams around a common meaningful project.
One certification, several commitments
Qualicert is a unique tool aimed at improving the services offered to customers with regard to both business activities and the 5 reference technical services (oil change, braking, preparation for the roadworthiness test, lighting/signalling and suspension). In addition to the core professional commitments, it also ensures the upgrade and standardisation of customer reception, safety and environmental policy and the skills development of the personnel in the AD HGV network. Qualicert means 30 daily commitments in each AD HGV centre founded on 10 core commitments corresponding to the expectations of the market. Finally, the Qualicert referential is not set in stone - it can evolve to satisfy customer demand and the improved performance of the network in terms of increasingly technical services.
COMMITMENTS OF THE AD HGV NETWORK TO ITS CUSTOMERS
Common BUSINESS & WORKSHOP commitments
1. Reception and signposting identifying each service.
2. An immediate breakdown assistance service. Workshops boasting the very latest tools and technologies and capable of working on all vehicles.
All of our operators are qualified and regularly trained.
WORKSHOP commitments
1. A detailed quote within two working days for all standard vehicles under 10 years old.
2. Information concerning any discrepancy between the service provided and what was promised in the quote or repair order.
3. A commitment whereby all standard and specialised industrial vehicles are approved by the HGV roadworthiness test body when they are prepared in accordance with our site's repair recommendations and presented by us.
4. We perform oil changes on all standard vehicles.
5. A 12-month repair warranty covering parts and labour.
BUSINESS commitments
1. Delivery of parts ordered no later than D+1 (if available in stock)
Press contact:
Olivia Jeanneret / Nathalie Dunoir
+33 (0)4 91 19 16 16
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The Autodistribution Group in brief
Founded in 1962, the Autodistribution group is a European leader in the field of independent distribution of spare parts for cars and heavy goods vehicles. It has a total workforce of 6,800 employees and generates a turnover of 1.1 billion euros. The group is present in France with its subsidiary Autodistribution, in Poland with its subsidiary AD Polska and in Italy with its subsidiary AD Italia while it also holds minority interests in Morocco.
In France, Autodistribution is the leader in the field of independent distribution of spare parts for cars and heavy goods vehicles. It has a total workforce of 5,500 employees and generates a turnover of more than 1.1 billion euros. In addition to its distribution activities, Autodistribution is also the leader in the field of independent car repairs through its different divisions including AD Garage, AD Expert Garage, Autoprimo, Staff Auto, AD Auto Service, AD bodyshop and Automobile Technical Centre as well as in the field of heavy goods vehicle repairs with its AD HGV garages and centres.
SGS ICS
SGS is the world leader in the fields of inspection, testing, analysis and certification. Acknowledged as the world reference in terms of quality and integrity, SGS employs 67,000 employees and operates a network of more than 1,250 offices and laboratories around the world.
With more than 100,000 certificates issued worldwide, SGS ICS is the reference in terms of System certification
(QSE&E...), Services (QUALICERT), Products and Expertise. Our innovative solutions and the expertise of our auditors form the bedrock of our customer relationships (SMEs, multinationals, public services, etc.).
Our aim: to make your certification a genuine management tool. For more information, visit www.qualicert.fr